At AXIS-Y, we are committed to delivering safe, effective, and high-quality skincare products to our global community. Unfortunately, as our brand grows, so does the risk of counterfeit and unauthorized products appearing in the marketplace. To protect our customers and our brand, we have outlined the following policy:

1. Purchase from Authorized Channels

To ensure you are purchasing authentic AXIS-Y products, we strongly encourage customers to shop through:

• Our official website

• Our authorized global retail partners

• Verified e-commerce platforms where AXIS-Y operates an official store, such as our Amazon US

Purchases made outside of these official or authorized channels — including from third-party resellers, auction sites, or unverified online marketplaces — carry a risk of receiving counterfeit, expired, tampered, or unsafe products.

2. Customer Responsibility & Due Diligence

It is the sole responsibility of the customer to verify that the source they are purchasing from is authorized by AXIS-Y. We advise customers to conduct proper due diligence before making a purchase, especially through third-party platforms.

If you are unsure whether a seller is authorized or if a listing is official, please reach out to our Customer Support team and they will be happy to verify for you.

If you come across a seller or listing that is not affiliated with AXIS-Y, please share the link with us via our Report-a-Fake page. We will look into the matter together with the MarqVision team and take action accordingly.

3. Counterfeit Product Damage Liability

AXIS-Y is not liable for any adverse effects, product performance issues, allergic reactions, skin damage, or other consequences that may result from the use of counterfeit or unauthorized AXIS-Y products.

We are also not responsible for providing replacements, refunds, or monetary compensation for products that are not purchased through our official website.

4. Reporting of Suspected Counterfeit Products

If you suspect that you have encountered a counterfeit AXIS-Y product, or have identified an unauthorized seller, please report it to us via our Counterfeit Report form.

Your reports help us take legal action, remove unauthorized listings, and protect our community.

5. Our Ongoing Commitment

AXIS-Y actively monitors online and offline marketplaces worldwide through specialized anti-counterfeit partners to identify, report, and take down counterfeit listings. We are dedicated to safeguarding the authenticity of our products and ensuring the safety of our customers.