Policies on Returns, Cancellations, Exchanges, and Refunds
Returns and exchanges are allowed within 30 days of the date of delivery. Rules regarding returns are in accordance with South Korea’s “Act on the Consumer Protection in the Electronic Commerce Transactions” and other related legislations.
a. You are required to pay any shipping expenses and other fees required for the return or exchange. (In the case of faulty items, Axis-Y will pay for all shipping expenses, but matters regarding the change of heart will require you to pay.)
b. If you do not report the invoice number for the return, there may be delays in processing the return or exchange.
c. If there are no exchangeable goods in stock, exchanges will automatically be rendered as returns.
d. Refunds of purchases made with cards are not allowed in cash whatsoever. Only card refunds are allowed.
e. You may cancel orders before its shipping, but once it is shipped, you must follow our return policy.
f. After the payment of a good, cancellation for orders are only available within 24 hours from the time of order.
However, you may not request returns or exchanges when:
1. You damage the good.
2. Retail is impossible due to your usage of the good.
3. The packaging of a good that can be easily copied has been damaged.
4. In some other cases in which there are reasonable explanations for which you cannot request returns or exchanges
Compensations for goods and information on this site are limited, and the maximum compensation limit is set by the service cost you paid.
Axis-Y has high priorities in door-to-door service to all available countries. We try our best to offer the most comfortable and fastest service we can give, tailored to each country. You can rely on this website.
It usually takes around 7 to 14 business days for an item to be delivered.
Local postal services, UPS, and EMS are used for the final steps of delivery.
Current locations of purchased goods can be checked with the invoice number.
If many orders make it through customs within a single business day, personal import duties may be imposed. If such fees are imposed, storage fees and other expenses as well as the import duties may be charged as well. All taxes charged by the recipient country is not associated with Axis-Y, and is completely separate from shipping expenses paid to Axis-Y.
Axis-Y does not assume responsibility for taxation policies or nonimportation due to the carelessness on your part.
When ordering, please enter in the correct addresses and telephone numbers in order to avoid wrong deliveries and other mishaps.