AXIS-Y
Climate Inspired Skincare Solutions

Frequently Asked Questions

Answers to common questions about our shipping, returns, and 6+1+1 skincare products.

Shipping

Where does Axis-Y ship?

Axis-Y currently ships to Korea, Japan, China and Southeast Asia including: Indonesia, Philippines, Malaysia, and Singapore. You may experience longer delivery times when shipping to Southeast Asia. We are working to bring Axis-Y everywhere around the world. Tag us @Axis-Y to let us know where you live!

Does Axis-Y charge import duties and taxes?

These charges are forced by the destination country and we do not have control over them.

When will my order ship?

Here is how it works: you order, we process, then we ship.

Ordering takes a few seconds. Processing takes 1 to 2 business days (and orders placed after 1pm KST are processed the next business day). Then our carriers ship our products to you. You will receive a shipment notification email with a tracking number as soon as your package ships.

 

Returns & Exchanges

What is your return policy?

We’re sorry you did not love your Axis-Y product. Due to international fees, we only accept returns if: you received a product different than your order, or if you received a defective product.

If you experience either of these inconveniences, please email our team as soon as possible at hello@axis-y.com.

Can I cancel my order?

Items are only eligible for cancellation if:

  • You spoke to our team within 24 hours of order to request the cancellation

  • The order is delayed more than 10 days and you have not received any notification

  • The item you ordered is out of stock

If you experience either of these inconveniences, please email our team as soon as possible at hello@axis-y.com.

 

Axis-Y FAQ

How are Axis-Y products different from other skincare brands?

Our products reflect our believe that skincare should be personal, healthy, and confident. Our formulas are designed to support you living your best life - free from any harmful ingredients, irritants, parabens, and animal testing.

When is your next product launching?

We will be coming out with new products very soon. Sign up with your email address at the bottom of this page to get the latest updates.